Podcast Ep 1
Navigating Ecommerce Skies – Episode 1 The Duoplane Story: Exploring Business Relationships & Company Culture in E-Commerce Episode Summary In this episode, Sina Djafari shares
At the most simplified level, here is a glance at how processing a return on Duoplane works.
1) Create a new return (RMA)
2) Wait for items to be received back
3) Record that items have been received
4) Approve the return for a refund
5) Process a refund
6) Record that you have received a credit memo from your vendor (if applicable)
How do I Track Expected Returns on Duoplane?
Once the return has been created, you can enter tracking information for the return. This includes information like carrier name and tracking number that is either provided by your customer or a self-generated shipping label.
Once you receive the returns, please select the quantity of each item that was returned.
Setting the “Quantity Returned” for all items will automatically set the “Received on Date” to today’s date. If the return was received on a different day, you can manually alter the received date.
Similarly, if the return destination has been set to a vendor or warehouse, employees of the return destination company will also be able to mark the return as received in the Duoplane Vendor Portal.
Firstly, you must process the refund within your e-commerce platform. Then, Duoplane will match that refund with the Duoplane return. This will set the sale as refunded and closed.
If you are unable to refund the return on your e-commerce platform, or if you cannot match the return exactly with the Duoplane return, Duoplane will not be able to automatically mark this return as “Refunded.” In that case, you can manually mark the return as “Refunded.”
How do I Record a Vendor Credit Memo on Duoplane?
Navigating Ecommerce Skies – Episode 1 The Duoplane Story: Exploring Business Relationships & Company Culture in E-Commerce Episode Summary In this episode, Sina Djafari shares
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