Automate Your Ecommerce

Operations Today

Pick a plan that fits your needs. No contracts, no cancellation fees.

Standard

Fully automated drop ship order processing

$ 299 per month

• Unlimited vendors, users, and ecommerce channels
• Vendor portal and scorecarding
• Includes 1,000 POs per month

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Professional

Advanced functionality for larger drop ship programs

$ 599 per month

• Accounting automation and electronic invoicing
• EDI Support
• Includes 2,500 POs per month

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Premium

Complete solution to manage the entire drop ship process

$ 1199 per month

• Access to managed vendor onboarding services
• Advanced customization options
• Includes 10,000 POs per month

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Enterprise

Software for enterprises with higher order volumes

Contact us for more details
on pricing and to create a customized plan for
your company

• Premier support and training
• Custom integrations
• Custom reporting and analytics

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All plans include UNLIMITED VENDORS, UNLIMITED USERS, and UNLIMITED STORE CONNECTIONS.

Pricing

Standard

Professional

Premium

Enterprise

Monthly Pricing

$299

$599

$1199

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Monthly Purchase Orders

The number of vendor, warehouse, and 3PL orders created and sent through Duoplane each month

1,000

2,500

10,000

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Additional POs
(per PO)

Additional orders that exceed your plan’s monthly allowance. Overage usage can be monitored in the billing settings in your Duoplane account

$0.20

$0.10

$0.05

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Order Processing

Automated purchase order creation

Duoplane will automatically create orders for your vendors, warehouses, and 3PL’s. Manually assigning line items to vendors in Excel are a thing of the past.

Automated purchase order routing

Duoplane will automatically send your orders to your vendors, warehouses, and 3PL’s. Feel comfortable knowing orders are error free and sent properly to fulfillment partners.

Custom purchase order formats

Duoplane allows you to easily customize the layout and format of files you are sending to each fulfillment partner. Now you can send orders to each fulfillment partner with the exact information they need every time.

Branded packing slips

Duoplane will include customizable packing slips with your branding to be shipped out on orders. Your customers will receive their products under your branding.

Promise date and backorder management

Duoplane can manage estimated ship dates and expected restocking dates, providing you greater insight into when products are available and can be ready to ship.

Returns management

Returns can be processed and tracked in the Duoplane portal, notifying vendors, warehouses, and 3PL’s of expected returns. Returns management provides you greater insight into the status of your open returns.

Advanced routing rules

If multiple vendors, warehouses, and 3PL’s can fulfill an item on an order, Duoplane can create rules to send the order to the correct location based on item availability, wholesale costs, geographic location, and the number of shipments created. You no longer need to spend time focused on if orders are being routed as efficiently as possible.

Support for bundled products

Duoplane allows you to create, edit, or revert/remove product bundles. Increase average order volume, without the worry of splitting and sending orders to fulfillment partners.

Calculated PO release times

Duoplane can use various forms of logic to identify when an order should be sent to you vendor, warehouse, or 3PL. If a product shouldn’t ship right away, Duoplane can ensure it is sent to the fulfillment partner for a later date.

Geographic service restrictions

Duoplane allows you to set geographic restrictions on a per-vendor basis to say where vendors can or cannot ship to. You no longer need to worry if orders are being sent to fulfillment partners that can ship to the necessary shipping address.

Calculated item costs

Duoplane allows you to use logic or a formula to the calculate the wholesale cost of a line item. Whether static or dynamically priced, item costs can automatically adjust based on the criteria you apply.

Calculated shipping and handling costs

Duoplane allows you to use logic or a formula to the calculate the shipping, handling, and / or tax costs on shipments. Whether static or dynamically priced, shipping and handling costs can automatically adjust based on the criteria you apply.

Calculated promise dates

Duoplane allows you to use a formula to the calculate the promise date of a line item. Some fulfillment partners might take more time to ship than others, Duoplane can apply any formula to ensure promise dates stay accurate.

PO confirmation feed

Duoplane allows you to import and process PO confirmation feeds from vendors. You can always know if a fulfillment partner has received and seen your orders.

Inventory Syncing

Number of products managed

The number of variant-level SKU’s in your ecommerce catalog.

25,000

100,000

250,000

Custom

Vendor inventory feeds

Duoplane can automatically take inventory files from your vendors, warehouses, and 3PL’s and sync the quantities available to your ecommerce stores. The days of manually reading spreadsheets and updating your product records are over.

Partner Collaboration

Free partner portal

All vendors, warehouses, and 3PL’s receive free access to their own vendor portal related to your account. Partners can choose whether they want to use the portal or connect via alternative methods.

Messaging platform

Partners can utilize the messages tool directly in Duoplane. Send messages directly through purchase orders to communicate back and forth with your fulfillment partners.

Role designations

Fulfillment partners can add users, remove users, and configure notification settings for multiple users or staff members in their free Duoplane Partner account.

Partner onboarding

Duoplane can manage onboarding your partners and configure initial connections for testing. Don’t know where to begin? We are happy to help

Reporting & Metrics

Profitability metrics

Duoplane allows you to view and export key profitability metrics from your ecommerce channels. Easily understand what products, orders, and fulfillment partners are most profitable.

Partner scorecarding and feedback

Duoplane allows you to view and export operational performance metrics related to your vendors, warehouses, and 3PL’s. You have the insight into what fulfillment partners are over or under performing.

Exception notifications

Duoplane enables you to be notified of account alerts, such as unsuccessful inventory feeds, orders needing vendor contact information, and other account related notifications.

Customized reports

Accounting & Finance

Electronic invoice creation

Duoplane can automatically generate and store exportable invoices from shipments created by your partners. Easily track what is owed to each vendor at any time.

Quickbooks integration

Duoplane integrates with Quickbooks Online, Desktop, and Enterprise to sync items, vendors, and vendor invoices. Always keep payments and credit memos in sync.

Xero integration

Duoplane integrates with the Xero accounting platform to sync items, vendors, and vendor invoices. Always keep payments and credit memos in sync.

Invoice payment reporting

For all invoices sent to your Quickbooks or Xero accounting system, once the invoice is marked as paid in your accounting system Duoplane will send a payment report to your vendors for the paid invoices.

Security & Access Control

SSL Encryption

Duoplane uses SSL encryption to keep data safe and prevent 3rd parties from reading confidential information.

Admin accounts

Duoplane allows you add users, remove users, assign roles, and configure notification settings for users (or staff members) in your retailer account.

Service & Support

Resource library

Duoplane can enable you to allow vendors to add taxes to invoices. Highly customizable on a vendor by vendor basis.

Email support

Email support is available 6 am - 5 pm PT Monday to Friday and is monitored daily over weekends and holidays.

Phone support (scheduled)

Phone support is available by appointment only from 6 am - 5 pm PT Monday to Friday.

Implementation services (subject to project scoping)

See our FAQ below for pricing

Training services

A Duoplane client advisor will provide a virtually hosted training session to familiarize your team with how they can expect to be interacting with your new account.

Vendor Integrations

X12 EDI

Duoplane supports transmitting 846, 850, and 856 document types with retailers. Implementation requires project scoping.

Inventory Mgmt Integrations

Duoplane supports integrations with: SkuVault and SKULabs

Shipping Integrations

Duoplane supports integrations with: ShipStation, Shipping Easy and Shippo

Ecommerce Channel Integration

Multi-store management

You can connect as many ecommerce stores to Duoplane as you like. Each store can have its own unique connection and syncing settings.

Pre-built shopping cart integrations

Duoplane currently supports integrations with Shopify, BigCommerce, Magento, and Amazon.

FAQ

How long is the commitment/contract?

Our monthly plans are on a month to month basis with no upfront commitment. Our annual plans are paid up front and refunds are not accepted. 

Do you offer discounts/promos?

Our annual plan offers a discount on all of our tiers. 

What is a PO (purchase order?)

A PO is a document issued by a buyer (you) committing to pay the seller (your vendors) for the sale of specific products or services to be delivered in the future.

Will Duoplane help me with setup?

Yes, Duoplane will help you with initial vendor setup for testing. For an additional fee, Duoplane is able to help with the following setup:

 

 

Can I get more information on your support?

We pride ourselves on our great support and encourage companies to check out our reviews page to see how awesome our support really is. No matter the tier you’re on, we aim to provide the best pro-active support possible.

 

• All of our team members are located in Canada and the US
• We offer email and phone support.
• Support is available 6am-5pm Pacific Time

STILL HAVE QUESTIONS?

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