Duoplane takes the trust that you place in us very seriously and is committed to responsibly handling the data and information that we collect.
What we collect and how we use that data
In this section, we describe what types of personal data we collect, the ways we collect it, and how we use it. While we have tried to be complete, this list is not necessarily exhaustive, given that these activities can vary from time to time.
When you browse our websites
As is true of most websites, we automatically gather anonymous information about your computer such as your IP address, browser type, referring/exit pages, and operating system. We also collect anonymous usage information on visitors to our sites through third party services such as Google Analytics. We use this data to diagnose problems on our websites and to understand how visitors use the Services.
When you contact us
You may choose to voluntarily provide us with your contact information, including your name, email address, physical address, telephone number or other information in order to access protected information on our websites or so we can follow up with you. We collect the contact information that you provide to us for the purposes of communicating with you as appropriate.
When you purchase or use our Services
When you purchase or use Duoplane’s Services, we collect payment information, personal and business information, and information about your orders, products, customers, trading partners, and other information that we need to provide our Services. Duoplane uses this information to provide its Services to you and to bill you for the Services.
Disclosing of information
We will not sell, rent, trade, or otherwise share any personally identifiable information without your consent or as otherwise outlined in this Policy.
- Duoplane may disclose information in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process; (b) protect and defend our rights, property, or safety; (c) enforce the Services' Terms and Conditions of Use; or (d) act to protect the interests of our users or others.
- Business Transfer: Duoplane may assign or transfer this Policy, and your user account and related information and data, to any person or entity that is merged with Duoplane or acquires it or its assets.
- Trusted Third Party Vendors: Duoplane may also share personal information with trusted third party vendors (such as a payment processor) for the purpose of providing our Services or operating Duoplane.
- Aggregated or Anonymized Statistics: Duoplane may collect statistics about the behavior of visitors to its websites or clients of its Services. Duoplane may aggregate or anonymize this information and display it publicly or provide it to others. Duoplane does not disclose personally-identifying information in such aggregated or anonymized data.
Use of our password-protected application interface requires the acceptance of cookies for login session management purposes. In addition, third party tracking tools such as Google Analytics may employ cookies to gather anonymous website usage information.
Safeguarding your information
Duoplane uses a variety of security technologies and procedures to help protect your personal information from unauthorized access. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Please also note that email is inherently not a secure form of communication or data storage. Therefore, please do not put sensitive information into emails that you send to us or that you ask us to send on your behalf.
Our Services are not directed at children under the age of 13. Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personal information from anyone under the age of 13 without requiring parental consent. We specifically prohibit anyone using our Services from submitting any personally identifiable information about persons under 13 years of age. Any person who provides their personal information to Duoplane through the Services represents that they are 13 years of age or older.
Special Note to International Users
Effective Date: December 18, 2012