My name is Scott Hinz, and I’m the CTO of Manly Bands. We are essentially the number one supplier now of men’s wedding rings and bands.
I was actively seeking a new solution for Manly Bands. I had a clear vision of what I wanted; either I was going to build it myself or hire a team to do so. However, upon discovering Duoplane online and seeing its functionalities, it felt like a dream come true. After a presentation and a demo, I was convinced. The platform offered everything I needed, including the flexibility to integrate my own programming and filtering tools. It checked all the boxes for me, from functionality to price.
Our major challenges revolved around finding an order management system that seamlessly worked with Shopify. While Shopify excels in facilitating orders and website creation, they lack efficiency in order management and vendor communication tools.
The integration was straightforward. We use Shopify in our operations, and the process involved merely associating a vendor with a product.
Without a doubt. Customer service is paramount, and Duoplane consistently delivers 100%. Every challenge I present is met with a solution, whether that’s tweaking something in Shopify or exploring other applications. The support is exceptional, and I can’t stress enough how satisfied I am with their assistance.
Scott Hinz: My name is Scott Hinz, and I’m the CTO of Manly Bands. Manly Bands is pretty much the number one supplier now of men’s wedding rings, uh, men’s wedding bands. When I was looking for a new solution for my company for Manly Bands, I knew exactly what I was looking for. I was either going to build it myself or I was going to hire a team of people and build it myself. But then, when I went online, I saw Duoplane out there and realized that it had everything in there. It was a dream come true. Truthfully, when I saw Duoplane, I did a preview, you guys did a presentation, I did a demo of it. I didn’t even need to look for anything else because I know what I needed to have done, and you guys do exactly that. Plus, you also offer me the flexibility of creating my own programming and filtering tools so I can expand the use of Duoplane to other special applications, which is what I do all the time. It checked all the boxes. Price was perfect, and like I said, I couldn’t be happier.
The biggest challenges we had when we were seeking out an order management system was one that would work with Shopify. Shopify does a great job of getting you the orders and giving you the platform to create a wonderful website. But they don’t manage the orders well and they don’t have any tools to manage when the vendors get the order. It was imperative, we definitely needed to have something.
My “wow” moments with Duoplane occurred the very first time I had an issue or a challenge. It was a special type of routing we needed to do for a particular product. I thought I was going to call you guys up or send you a text, and you would say no. But instead, I got a message, I believe Sina said, “We don’t offer that, but I like your idea. Let me take a look at it.” He came back to me a couple of days later and said, “We have a solution for you. We can show you how to use our advanced filtering tools so you can create your own filters.” That was my wow moment. I very rarely call a software company and when I give them an idea, they embrace it and incorporate it. That was a huge wow moment for me.
The integration was probably the simplest I’ve ever done. Within our environment, we use Shopify, and all we had to do is associate a vendor with a product.
The peace of mind knowing that everything is automated is priceless. I can walk away at night knowing that all my orders are going to the right vendors, they’re getting notified and processed the way they should be. One of the things I like the most about Duoplane is how it integrates seamlessly with ShipStation. When I talk to new vendors, I tell them about Duoplane, but then I also mention that it might be the last conversation we have about it. Because all their orders will go right into their shipping tool, and all the tracking information will come back to us and go back to our clients. Everything is automated.
I would highly recommend Duoplane. As I said previously, customer service is paramount. Our company is aligned with that. We have weekly meetings about our customer service stats, and if we’re not above a 95 to 98, something’s wrong. You guys are at 100. Every time I call you with some curveball, you always have an answer. You might suggest trying something different with Shopify or other applications. I would highly recommend it. The support is top-notch. I can’t say enough good things about how thrilled I am with your help.