Hi, I’m Katie Ouaknine, the owner and CEO of Badgley Mischka Web, the e-commerce division of Badgley Mischka. We sell high-end women’s clothing and accessories, mainly focusing on dresses and footwear. We’re also a lifestyle brand, always eager to venture into new markets.
We stumbled upon Duoplane on the BigCommerce App Marketplace. We were on the hunt for an OMS system that could address our multiple warehouse dropshipping challenges. Duoplane appealed to us since it seemed tailored for our needs, especially since we work with various dropshippers.
The most significant challenge was managing multi-warehouse inventory. We not only have our warehouse but also manage inventories for other dropshippers. This made handling various Distribution Centers and our personal warehouse complex, especially related to order splitting, inventory segregation, and auto-assigning items to specific orders. Managing returns and ensuring their reintegration into our system and inventory was another major hurdle.
Duoplane stood out almost immediately. Unlike other software that required us to duplicate our catalog, Duoplane offered a direct data sync. It streamlined everything related to dropshipping, providing effortless inventory feed customization for each vendor and ensuring synchronized integration with BigCommerce, our customer order platform.
Duoplane has simplified our processes, from crafting customized packing slips to enhancing customer communication. They’ve redefined our entire warehouse system. Especially for us, as a licensing company collaborating with various vendors, multi-warehouse inventory management is crucial. Duoplane’s proficiency in managing this, segregating when needed, and then converging everything, has been transformative.
With Duoplane’s automation, I no longer need to closely monitor our orders every day. It’s almost automated to perfection. Orders flow into our system, are sent to our dropshippers, who process, ship, and update us. It feels like a self-sustained mechanism.
Absolutely. I always vouch for Duoplane, even to my customer success manager at BigCommerce. If someone seeks advice on order management app, or dropship automation software, I immediately suggest Duoplane. It’s simple, efficient, and has saved us countless hours, refining our processes and gifting us back our precious time. Few tools provide such luxury, making Duoplane uniquely invaluable.
Katie Ouaknine: Hi, I’m Katie Ouaknine, the owner and CEO of Badgley Mischka Web, the e-commerce division of Badgley Mischka. We sell high-end women’s clothing and accessories, focusing mainly on dresses and footwear. However, we’re a lifestyle brand and we’re always looking to expand into new markets.
We discovered Duoplane on the BigCommerce App Marketplace. Our search was specifically for an OMS system to address our challenges with multiple warehouse dropshipping. Most order management softwares cater primarily to one warehouse. Duoplane caught our eye because it seemed apt for our needs, considering we collaborate with various dropshippers. Our happiness with the program has been consistent.
Before Duoplane, managing multi-warehouse inventory was our biggest hurdle. We have our own warehouse and manage inventories for other dropshippers. This makes managing various Distribution Centers and our personal warehouse intricate, especially when it comes to order splitting, inventory segregation, and auto-assigning merchandise to specific orders. Managing returns, ensuring they integrate back into our system and inventory was another significant challenge.
I realized Duoplane was our solution almost immediately. Unlike past software that required us to duplicate our catalog, Duoplane offered a straightforward data sync. In just a week, it was evident that Duoplane was perfect for us. With past software, dropshipping seemed complex, but Duoplane streamlined everything. They facilitated effortless inventory feeds customization per vendor, ensuring synchronized, seamless integration with BigCommerce, our customer orders platform.
Duoplane has made processes easy. From customized packing slips to managing customer communication, they’ve revamped our entire warehouse system. Multi-warehouse inventory, a crucial aspect for us, is something Duoplane handles exceptionally well. We can distribute or segregate our inventory, prioritizing specific warehouses. This is critical for us, especially as a licensing company working with various vendors. Duoplane’s ability to separate but then converge everything is a game-changer.
Once on Duoplane, we automated our system to the extent that I don’t even need to scrutinize our orders daily. Everything is so seamless. Orders flow into our system, get dispatched to our dropshippers, and they, in turn, process, ship, and report back. It’s almost like a self-running mechanism.
I’d wholeheartedly recommend Duoplane. My customer success manager at BigCommerce handles numerous accounts, and I always emphasize how great Duoplane is. If someone asks about order management software, I instantly mention Duoplane. Its simplicity and efficiency are commendable. It has managed to save us hours daily, streamlining our processes and giving us invaluable time back. Few tools can offer that luxury, making Duoplane truly special.
