How to Manage Returns as a Dropshipper
An in-depth guide on managing your returns as a dropshipping retailer. Streamline your returns process to save time and money and let you focus on running your dropship business.
Duoplane simplifies and streamlines the relationship between you and your retailer. The basic order flow between your retailer, Duoplane, and you (the vendor) is laid out below:
1) Customer orders from Retailer’s ecommerce store → POs from Duoplane → Your system
2) Tracking details from your system → Duoplane → End customer via ecommerce store
3) Inventory from your system → Duoplane → Items on retailer’s store
How do I get Started on Duoplane?
Now that you understand the basic relationship between Duoplane, you, and your retailers, let’s “set it and forget it.”
Duoplane is proud to make the setup process as quick and easy as possible. You can be fully set up in under a day depending on your retailers and the amount of information that you would like to import.
Once the configuration process is complete, your settings won’t need to be revisited by you or your retail partner unless a major change is made. Let’s dive in:
A good way to get started is by logging into the Duoplane portal and exploring the functionality of Duoplane and looking into our configuration options.
Your retail partner will need to help configure the options below on their Duoplane retailer account, but here you can see what options for file types and delivery methods are possible to set up seamlessly with Duoplane:
Purchase orders (data received)
1) Fetch frequency: as orders are placed, every 1 hour, or custom
2) Purchase order delivery: email, SFTP, Duoplane vendor portal, Prebuilt integration*
3) Purchase order file formats: PDF, XML, Excel, CSV, JSON, X12 EDI
Shipping and inventory feeds (data sent to your retail partner)
1) Send frequency: manual, every 1 hour, or custom
2) Feed delivery: email, SFTP, HTTP, Prebuilt integration*
3) Feed file formats: CSV, XML, Excel, JSON, Google spreadsheet, X12 EDI
Prebuilt shipping & fulfillment integrations
1) Shipstation, Shippo, ShippingEasy, Shopify vendor connector
An in-depth guide on managing your returns as a dropshipping retailer. Streamline your returns process to save time and money and let you focus on running your dropship business.
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